Returns & Exchanges Policy

Built From Broken works to ensure every product meets expectations. This policy outlines how returns are handled.

Eligibility

Items must be unworn, unwashed, and in their original condition. Tags and packaging must be included when applicable. Certain items such as undergarments may not be eligible for return for hygiene reasons.

Return Window

Returns are accepted within thirty days of the delivery date. Requests made after this window may not be accepted.

Process

To request a return, contact customer support with your order number and reason for return. If approved, you will receive return instructions. Customers are responsible for return shipping unless the product was incorrect or defective.

Refunds

Refunds are issued to the original method of payment after we receive and inspect the item. Shipping costs are not refunded. If an item is not returned in its original condition, a refund may be denied.

Exchanges

Exchanges are subject to product availability. If the requested item is unavailable, a refund may be issued instead.

Damaged or Incorrect Items

If you receive a defective or incorrect item, contact us within seven days of delivery and we will resolve the issue.

Policy Updates

We may revise this policy at any time. Updates will appear on this page.